Your safety while shopping online at flowerangels.com is of the utmost importance to us. We understand for many people its a complex and totally new way of shopping. For this reason we try our very best to ensure security and privacy. We utilize Internet security methods trusted throughout the industry to encrypt your transaction and to guarantee the safety of your information. For maximum secuirty and protection your payment information is not stored on our systems (unless you ask us to).

If for any reason you are uncomfortable placing your order via the Internet, you can simply call our freephone number 800 6129 502 during normal business hours to place your order directly with our Customer Care team. Orders placed in this manner are given the same care and attention as orders received directly via the web - your peace of mind is our top priority.

Customer not wishing to setup an account with flowerangels can use the "just checkout" option in the order process. Using just checkout results in ALL data being removed (yours and the receipients) aftter delivery has taken place

What Personal Information About Customers Does Flowerangels.com Gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at Flowerangels.com. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website.

Here are the types of information we gather.

Information You Give Us:

• We receive and store any information you enter on our website or give us in any other way. This includes :-
• Customer email address - we use this information to provide a better customer experience by sending order confirmations, dispatch confirmations and delivery confirmations. We will also use the customer's email address in the event that we need to make substitutions. Please ensure that email addresses are accurate.
• Customer full name and address - we use this information for credit card validation and for direct mailing (if you have agreed to receipt of these mailings)
• Customer telephone number (and mobile number) - we use this information to contact customers in the event of problems with the order such as payment failures or delivery problems
• Recipient full name and address - we use this information in order to be able to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.
• Recipient telephone number - we use this information to contact the recipient in the event of a problem delivering your order. We will not contact the recipient under any other circumstances.

Automatic Information:

• we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Flowerangels.com. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Flowerangels.com if we cannot recognise you, we want you to be aware that these tools exist.
• E-mail Communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Flowerangels.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
• Information from Other Sources: we might receive information about you from other sources and add it to our account information.

What About Cookies?

• Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as auto login and storage of items in your Shopping Basket between visits.
• The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of Flowerangels.com's most innovative and useful features and we recommend that you leave them turned on.

Do Flowerangels.com share any of the data I give?

It is our assurance to you that your orders, as well as your personal and billing information, will be kept confidential. Any information gathered about you by flowerangels.com will be used exclusively to complete your order, and determine ways to provide you with the best possible shopping experience. The data we user for your order is never ever sold on, rented or leased.


How Secure Is Information About Me?

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Conditions of Use, Notices, and Revisions

If you choose to visit Flowerangels.com, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at Flowerangels.com, please e-mail us a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.